To identify and isolate network issue on smart phone.
Questions to ask
- What kind of phone? iPhone, Android or something else?
- Could you provide us with your phone MAC address?
- Has it ever worked before?
- When did it stop working?
- Does it work on different location on rpi_wpa2?
- Does it work on any other WiFi network like rpi_public_auth or Helpdesk Roadrunner one?
- Does it work on eduroam?
- Did you try backing up your phone and perform software update?
- Did you try and reset network settings?
- Can you see the rpi_wpa2 at all? If you can see it, what error did you get when you select to connect to it? Can you send us screenshot?