Provide answers to frequently asked questions about Box
Q: I receive a permissions error after installing Box Sync on my computer, and I can't synchronize files or folders from the root of the "Box Sync" directory on my computer.
A: On your computer - After installing and configuring Box Sync, locate the "Box Sync" folder. Inside, you should find a "Documents" folder. Any files and/or folders placed at the root of the "Box Sync" folder will NOT be synched to your Box account. If you want files synched to your Box account, they must be placed in the "Documents" folder.