Overview
If your phone looks like the one below, follow this user guide:
ITE 12sd (Digital Phone)
[Digital phone with handset on left side and on right side transfer buttons on top and 12 dial buttons on bottom]
Procedures
Transferring an Existing Call
- Lift the handset and press the transfer button.
- Listen for dial tone.
- Key in the desired extension number.
- Announce the call, if desired.
- Hang up the handset.
- The call is transferred.
Setting Up a Three-Way Conference Call
- From the current conversation, press the transfer button.
- Listen for dial tone.
- Key in the desired number (either external or internal).
- Announce the conference call, if desired.
- Press the transfer button.
- All three parties are connected
Redialling the Last Number Dialed
- Lift the handset and press the line select button.
- Press the last number redial button.
- Your last outside call is redialed.
Setting Up a Conference Call (for Up to Seven People) to an Existing Call
- Call the desired party (either internal or external).
- Press the conference button.
- Listen for dial tone.
- Key in the desired number (either external or internal).
- Announce the conference, if desired.
- Press the conference button. All parties are connected.
- Repeat the above steps to add up to seven additional parties.
Handling a Busy or Unanswered Conference Call
- Hang up, then lift the handset again.
- Press the line select button.
- Press the conference button. You will be connected with the original party or conference.
Placing a Call on Hold
- Press the Hold button.
Retrieving a Call on Hold
- Press the line select button.
- The held call is retrieved.
Accepting a Waiting Call
- When you hear the call waiting tone, press the Hold button. The present call will be held.
- Hang up the handset.
- The second call will ring your extension.
- Lift the handset to connect to the second call.
Alternating between Held Calls
- Press the Hold button.
Storing a Number for Abbreviated Dialing
- Lift the handset and press the line select button.
- Press the abbreviated dial button or # 4 (the pound key + the 4 key).
- Press * (the star key).
- Key in the desired one-digit reference number (0-9).
- Listen for the confirmation tone.
- Key in the number you wish to store.
- Listen for confirmation tone.
- Hang up the handset.
Calling a Stored Number (Abbreviated Dialing)
- Lift the handset and press the abbreviated dial button. (Alternatively, press #4 (the pound key + the 4 key.)
- Key in the desired one-digit reference number (0 - 9).
- The call is placed.
Activating the Callback Feature
- While listening to the busy or call waiting tone, press the callback button.
- Listen for the confirmation tone, then hang up the handset. You will receive three short rings when the number is no longer busy.
- Lift the handset.
- The call is placed to the desired party.
Leaving a Callback Message if There Is No Answer
- While listening to the ring tone, press the callback button.
- Listen for the confirmation tone.
- Hang up the handset.
Returning a Callback Message
- A line select button will flutter when you have a message waiting.
- Lift the handset and press the callback button.
- The call is returned to the calling party.
Returning a Callback Message if You Don't Have the Callback Feature
- Lift the handset and press the line button that is fluttering.
- Press *7 (the star key + the 7 key).
- The call is returned to the calling party.
Activating Call Forwarding
- Lift the handset and press the line select button.
- Press the call forward button.
- Listen for the confirmation tone.
- Key in the number to which you wish to forward the calls.
- Listen for the confirmation tone.
- Hang up the handset.
Cancelling Call Forwarding
- Lift the handset and press the line select button.
- Press the call forward button.
- Listen for the confirmation tone.
- Hang up the handset.
- Call forwarding is cancelled.
Activating Group Call Pickup
- Lift the handset and press the line select button.
- Press the call pickup button or #7 (the pound key + the 7 key).
- Any ringing extension in your group will be answered.
Activating Extension Call Pickup
- Lift the handset and press the line select button.
- Press the call pickup button or #7 (the pound key + the 7 key).
- Listen for the confirmation tone.
- Key in the desired extension number.
- The ringing extension will be answered.
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