ITE-12sd Digital Phone

If your phone looks like the one below, follow this user guide:

ITE 12sd (Digital Phone)

Transferring an Existing Call

1. Lift the handset and press the transfer button.
2. Listen for dial tone.
3. Key in the desired extension number.
4. Announce the call, if desired.
5. Hang up the handset.
6. The call is transferred.

Setting Up a Three-Way Conference Call

1. From the current conversation, press the transfer button.
2. Listen for dial tone.
3. Key in the desired number (either external or internal).
4. Announce the conference call, if desired.
5. Press the transfer button.
6. All three parties are connected

Redialling the Last Number Dialed

1. Lift the handset and press the line select button.
2. Press the last number redial button.
3. Your last outside call is redialed.

Setting Up a Conference Call (for Up to Seven People) to an Existing Call

1. Call the desired party (either internal or external).
2. Press the conference button.
3. Listen for dial tone.
4. Key in the desired number (either external or internal).
5. Announce the conference, if desired.
6. Press the conference button. All parties are connected.
7. Repeat the above steps to add up to seven additional parties.

Handling a Busy or Unanswered Conference Call

1. Hang up, then lift the handset again.
2. Press the line select button.
3. Press the conference button. You will be connected with the original party or conference.

Placing a Call on Hold

1. Press the Hold button.

Retrieving a Call on Hold

1. Press the line select button.
2. The held call is retrieved.

Accepting a Waiting Call

1. When you hear the call waiting tone, press the Hold button. The present call will be held.
2. Hang up the handset.
3. The second call will ring your extension.
4. Lift the handset to connect to the second call.

Alternating between Held Calls

1. Press the Hold button.

Storing a Number for Abbreviated Dialing

1. Lift the handset and press the line select button.
2. Press the abbreviated dial button or # 4 (the pound key + the 4 key).
3. Press * (the star key).
4. Key in the desired one-digit reference number (0-9).
5. Listen for the confirmation tone.
6. Key in the number you wish to store.
7. Listen for confirmation tone.
8. Hang up the handset.

Calling a Stored Number (Abbreviated Dialing)

1. Lift the handset and press the abbreviated dial button. (Alternatively, press #4 (the pound key + the 4 key.)
2. Key in the desired one-digit reference number (0 - 9).
3. The call is placed.

Activating the Callback Feature

1. While listening to the busy or call waiting tone, press the callback button.
2. Listen for the confirmation tone, then hang up the handset. You will receive three short rings when the number is no longer busy.
3. Lift the handset.
4. The call is placed to the desired party.

Leaving a Callback Message if There Is No Answer

1. While listening to the ring tone, press the callback button.
2. Listen for the confirmation tone.
3. Hang up the handset.

Returning a Callback Message

1. A line select button will flutter when you have a message waiting.
2. Lift the handset and press the callback button.
3. The call is returned to the calling party.

Returning a Callback Message if You Don't Have the Callback Feature

1. Lift the handset and press the line button that is fluttering.
2. Press *7 (the star key + the 7 key).
3. The call is returned to the calling party.

Activating Call Forwarding

1. Lift the handset and press the line select button.
2. Press the call forward button.
3. Listen for the confirmation tone.
4. Key in the number to which you wish to forward the calls.
5. Listen for the confirmation tone.
6. Hang up the handset.

Cancelling Call Forwarding

1. Lift the handset and press the line select button.
2. Press the call forward button.
3. Listen for the confirmation tone.
4. Hang up the handset.
5. Call forwarding is cancelled.

Activating Group Call Pickup

1. Lift the handset and press the line select button.
2. Press the call pickup button or #7 (the pound key + the 7 key).
3. Any ringing extension in your group will be answered.

Activating Extension Call Pickup

1. Lift the handset and press the line select button.
2. Press the call pickup button or #7 (the pound key + the 7 key).
3. Listen for the confirmation tone.
4. Key in the desired extension number.
5. The ringing extension will be answered.