Shared Mailbox - adding to Outlook Windows OS

Overview

This document shows the steps on how to add a shared mailbox account.

Procedures

1. Open Outlook.
2. If you already have the mailbox setup in your own account in Outlook this needs to be removed first - if not skip to step 3.
   1. File - Account Settings - Account Settings
   2. Double click on your entry (your email)
   3. More Settings - OK - Advanced 
   4. If mailbox is listed under Open these additional mailboxes, then remove
   5. Close Outlook and go back in
3. File - Account Settings - Account Settings - Click New
4. Your name:  enter your RCS userid
5. Email address: enter mailboxname@rpi.edu (where mailboxname is the name of the shared mailbox)
6. Password: enter your RCS password Retype Password: enter your RCS password
7. Click Next
8. If Prompted to login again:  enter your RCS password (optional to Remember my credentials) 
   • NOTE:  If this screen defaults to the team box click Choose other account and choose or enter your own userid -- then enter your RCS password (optional to check Remember my credentials)
9. Click OK
10. Should get a Congratulations - click Change account settings -- if you do not get this skip to #10
    • Click Next
    • Uncheck the Cached Exchange mode
    • Click Finish - OK - Close
    • Open Outlook and go back in - you should be all set
11. Close Outlook and go back in
    • File - Account Settings - Account Settings
    • Double click on the new mailbox you just added
    • Uncheck Use Cached Exchange mode
    • Click Finish - OK - Close
    • Open Outlook and go back in -- you should be all set

Note:  If you do not want to receive email notifications and/or want to receive email notifications for your own email but not shared mailboxes please go to this link:

https://www.extendoffice.com/documents/outlook/5559-outlook-disable-notifications-for-one-account.html

If you need assistance please do not hesitate to let us know.

Last Reviewed: 18-Apr-2020