Overview
This document shows the steps on how to add a shared mailbox account.
Procedures
- Open Outlook.
- If you already have the mailbox setup in your own account in Outlook this needs to be removed first - if not skip to step 3.
- File - Account Settings - Account Settings
- Double click on your entry (your email)
- More Settings - OK - Advanced
- If mailbox is listed under Open these additional mailboxes, then remove
- Close Outlook and go back in
- File - Account Settings - Account Settings - Click New
- Your name: enter your RCS userid
- Email address: enter mailboxname@rpi.edu (where mailboxname is the name of the shared mailbox)
- Password: enter your RCS password Retype Password: enter your RCS password
- Click Next
- If Prompted to login again: enter your RCS password (optional to Remember my credentials)
- NOTE: If this screen defaults to the team box click Choose other account and choose or enter your own userid -- then enter your RCS password (optional to check Remember my credentials)
- Click OK
- Should get a Congratulations - click Change account settings -- if you do not get this skip to #10
- Click Next
- Uncheck the Cached Exchange mode
- Click Finish - OK - Close
- Open Outlook and go back in - you should be all set
- Close Outlook and go back in
- File - Account Settings - Account Settings
- Double click on the new mailbox you just added
- Uncheck Use Cached Exchange mode
- Click Finish - OK - Close
- Open Outlook and go back in -- you should be all set
Note: If you do not want to receive email notifications and/or want to receive email notifications for your own email but not shared mailboxes please go to this link:
If you need assistance please do not hesitate to let us know.
Last Reviewed: 18-Apr-2020
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