Shared Mailbox - adding to Outlook on a Mac

Overview

Steps on how to set up a shared mailbox in Outlook on a Mac.

Procedures

NOTE:  Outlook on a Mac can not support adding a shared mailbox if New Outlook is turned on.  

In Outlook App:

1. Click on Tools
2.  Select Accounts
3. Click on the (+) then select New Account
4. Enter shared email account
5. Enter win\RCS Username in the Domain\Username field and then RCS password in the Password field
6. Server tab - make sure Synch shared mailbox is checked
7. Click Done

You should see your shared email on the left side of the screen and emails should start to populate

Last Reviewed: 10-Mar-2020