Steps on how to set up a shared mailbox in Outlook on a Mac.
NOTE: Outlook on a Mac can not support adding a shared mailbox if New Outlook is turned on.
In Outlook App:
- Click on Tools
- Select Accounts
- Click on the (+) then select New Account
- Enter shared email account
- Enter win\RCS Username in the Domain\Username field and then RCS password in the Password field
- Server tab - make sure Synch shared mailbox is checked
- Click Done
You should see your shared email on the left side of the screen and emails should start to populate