Printer Properties not opening for Plotters

Symptoms

Trying to print a pdf to the plotters located in the basement of the VCC, click on Printer Properties and nothing happens.

(Note: All the computers in the VCC lobby should have this solution in place)

1. Search - printers - click on Printers & Scanners.

[Search printers then printers and scanners]

2. Remove all plotter devices (VCP7100, VCP7100g, VCP7100cf) from Printers & scanners settings (do this for each plotter installed)

[Printers & scanners window - highlight printer - click on remove device ]

3. Click Print server properties underneath Related settings in the sidebar

[Printer server properties]

4. Click the Change Driver Settings button in the Drivers tab

[Change Driver Settings - Drivers tab - highlight HP Designjet T7100ps PS3]

5. Select HP Designjet T7100ps PS3 and click Remove

[HP Designjet T7100ps PS3 highlighted - click Remove]

6. Select Remove driver and driver package. and click OK. Click Yes when prompted.

[Remove Driver and Package dialog - click on Remove driver and driver package - click OK]

7. Click the Delete button

[Remove Driver Package dialog box - click Delete]

8. Reinstall the printer(s) from \\printers.win.rpi.edu

9. Download the Show or Hide Updates troubleshooter package (also attached file in this article) from:

10. Run the downloaded file: wushowhide.diagcab –> click Next –> click Hide updates

11. Check the box next to HP – Printer – 8/8/2018 12:00:00 AM – 61.183.21507.200

[Show or hide updates dialog box - check HP - Printer - 8/9/208 12:00:00 AM - 51.183.21507.200 - click Next]

12. click Next - click Close