Staff new to Rensselaer Community

Overview

ITSSC (IT Services and Support Center) has a lot of useful self-help information.  However, this article provides the links most appropriate for new Students to the Rensselaer Community.

Also, please do not hesitate to reach out to the Help Desk located in the VCC.  We are dedicated to providing high quality, efficient customer service for your IT requests.  Visit https://support.rpi.edu for our current hours of operations and contact information.

Details

IT Support page – current DotCIO announcements

Getting Started - IT Services and Support Center (ITSSC)

DotCIO Technical Tips section

Accounts/Logins:

Table of Account Information for Computing Services

RCS UserID

SIS Account – Self-Service Information

Duo Multi-Factor Authentication -- utilized to access multiple RPI systems

Requirements for Accessing RPI Systems from Off-Campus - Duo and VPN

Email for Staff

Beware of Spam and Phishing

Register for a Box account (file collaboration service)

Microsoft Office Suite

Wireless Connections - WiFi

Update Directory Information

Rensselaer Administrative Systems (EIS Supported)

RPI Alert

Time Sheet System - Quick Overview

Training Videos 

Last Reviewed:  09-Feb-2023