PostMigration steps - Apple/Mac Mail

Overview

How to configure Apple/Mac mail after your email has been migrated to Exchange Online.  Requires deleting account and recreating.

Procedures

1. Connect to RPI network - either hardwire or WiFi wpa2 if on-campus or VPN if off-campus.  (VPN connection is not needed after successful migration but may be needed for this initial configuration)
2. Delete existing account:
   • System Preferences
   • Internet Accounts
   • Select Exchange
   • Click the [-] minus button to delete it
3. Add new account
   • Click Microsoft Exchange
   • add RPI email address/login with RPI email address and email password
   • Duo prompt
   • Select the apps you want to use with this account
   • click Done
   • Close Internet Accounts
   • Open Mail
   • Allow time to download messages and attachments

4. IF shared mailboxes migrated same day as you reference this article:

   https://itssc.rpi.edu/hc/en-us/articles/5864838446221-Shared-Mailbox-delete-and-add-to-Apple-Mail-App-after-Shared-Mailbox-is-migrated

References/Links

None at this time

Last Reviewed:   22-Feb-2022