Overview
This document shows the steps to add a shared mailbox account after it has been migrated.
Procedures
- Open Outlook
- If you already have the mailbox setup in your own account in Outlook this needs to be removed first - if not skip to step 3.
- File - Account Settings - Account Settings
- Double click on your entry (your email)
- More Settings - OK - Advanced
- If mailbox is listed under Open these additional mailboxes, then remove
- Close Outlook and go back in
- File - Account Settings - Account Settings
- Highlight shared mailbox that was recently migrated and click on Remove
- Click on New
- Your name: enter your RPI email address (i.e. RCSuserid@rpi.edu)
- Email address: enter mailboxname@rpi.edu (where mailboxname is the name of the shared mailbox)
- Password: enter your RCS password Retype Password: enter your RCS password
- Click Next
- at MS login - autodiscover.xml box login with your RCSuserid@rpi.edu - click Next
- at MS login - enter your RCS password
- Duo prompt
- at Congratulations screen - check box to Change account settings
- Make sure Cached Exchange mode is checked and slide to All
- Click Finish
- Click Close
Multiple email accounts for shared mailboxes: you need to do these steps for each mailbox
Note: If you do not want to receive email notifications and/or want to receive email notifications for your own email but not shared mailboxes please go to this link:
If you need assistance please submit a Support Request
References
None at this time.
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