Shared Mailbox - delete and add to Outlook Windows OS - after Shared Mailbox is migrated

Overview

This document shows the steps to add a shared mailbox account after it has been migrated.

Procedures

1. Open Outlook
2. If you already have the mailbox setup in your own account in Outlook this needs to be removed first - if not skip to step 3.
   • File - Account Settings - Account Settings
   • Double click on your entry (your email)
   • More Settings - OK - Advanced 
   • If mailbox is listed under Open these additional mailboxes, then remove
   • Close Outlook and go back in
3. File - Account Settings - Account Settings
4. Highlight shared mailbox that was recently migrated and click on Remove
5. Click on New
6. Your name:  enter your RPI email address (i.e. RCSuserid@rpi.edu)
7. Email address: enter mailboxname@rpi.edu (where mailboxname is the name of the shared mailbox)
8. Password: enter your RCS password Retype Password: enter your RCS password
9. Click Next
10. at MS login - autodiscover.xml box login with your RCSuserid@rpi.edu - click Next
11. at MS login - enter your RCS password
12. Duo prompt
13. at Congratulations screen - check box to Change account settings
14. Make sure Cached Exchange mode is checked and slide to All
15. Click Finish
16. Click Close

Multiple email accounts for shared mailboxes:  you need to do these steps for each mailbox

Note:  If you do not want to receive email notifications and/or want to receive email notifications for your own email but not shared mailboxes please go to this link:

https://www.extendoffice.com/documents/outlook/5559-outlook-disable-notifications-for-one-account.html

If you need assistance please submit a Support Request

References

None at this time.

Last Reviewed:   22-Apr-2022