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HelpDesk

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Latest activity by HelpDesk
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    HelpDesk created an article,

    Troubleshooting network problem on smartphone

    Overview To identify and isolate network issue on smart phone.  Procedures Questions to ask What kind of phone? iPhone, Android or something else?  Could you provide us with your phone MAC address...

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    HelpDesk created an article,

    Setting up new WiFi location on MacOS

    Overview A network location is a set of network preferences. The Location menu in Network Preferences allows you to save and quickly switch between multiple network locations. It can also be used a...

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    HelpDesk created an article,

    How to Avoid Phishing Scams

    Overview How to avoid phishing scams Procedure Avoid Phishing To protect yourself against phishing scams, consider the following: Rensselaer will never use email to request that you reply with you...

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    HelpDesk created an article,

    How to find your MAC Address for MacOS/Linux/Windows

    Overview The Media Access Control (MAC address) is a unique identifier assigned to a network adapter and is very useful when assisting in network problems.  Procedures To locate the MAC Address on ...