• Total activity 86
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 0


Votes on activity by HelpDesk Sort by votes Recent activity Votes
  • How to Check DHCP Status on Windows 10

    Overview This articles provides you this instructions on how to make sure DCHP is enabled on your computer. This will be useful if you are having network issues. Procedures Go to Control Panel  Vi...

  • Announcements and Alerts

    Overview Please go to:  https://dotcio.rpi.edu/announcements   Last Reviewed: 20-May-2021    

  • How do you know if you received a Phishing or Spoofing Email?

    Overview Here are ways to determine if you have received a phishing or spam email. Details Look carefully at the display name – Email Address Many spoof attempts within RPI appear to come...

  • Email Virus and Malware Scanning

    Overview All email sent to mail.rpi.edu (incoming mail to you as well as outgoing mail from you) is scanned for known viruses. Note, however, that email is not the only way viruses spread. Users ar...

  • SYMPA roles and sender configuration

    Overview If a moderator has not been specified for a list, then the owner inherits the privileges and responsibilities of the moderator. Once a moderator is specified, the owner no longer has that ...

  • Lists FAQ

    Overview DotCIO's list service is powered by SYMPA. The interface can be found at http://lists.rpi.edu.. SYMPA is a very full-featured list service; below are FAQs and instructions to assis...

  • Charging to a Departmental Account

    Overview This document covers the steps needed to charge your print jobs to a departmental printing account instead of a personal account. Procedures Obtain Authorization: Before charging a print j...

  • Forwarding Email for IMAP/Webmail - Students only

    Overview Students can configure their email to forward to another email address such as gmail.  Note once email is forwarded, it will not reside in your RPI email account. Details Web-based forwar...

  • Migrating from POP3 to IMAP

    Overview Steps on how to change from POP3 to IMAP. Procedures Generic Client Information The specifics of each email client vary, but the overall steps are the same: 1. Ensure your email account is...

  • Laptop Rental Program

    Overview The Division of the Chief Information Officer has laptops available for rent to support the academic mission of the Institute. Laptops may be rented by Rensselaer departments or by individ...