Printing - Can't Print after a Password Change

Overview

If can't print to a network printer, particularly after a password change, it most likely is because your credentials are stored and need to be updated with the new password.

Procedures

Windows

• In the search bar of Windows search on Windows Credentials
  
• Open Manage Windows Credentials
• Locate references to printer servers - could be referenced like: dept-printers.win.rpi.edu or the like
• Press the drop down to the right of this
• Click on Edit
• Enter your new RCS password
• Click on Save
• Close Manage Windows Credentials window

Mac OS

• Open the Mac Keychain. Click Finder > Go > Utilities > Keychain Access.
• In Keychain Access, select the Passwords category on the left to review the list of sites and services for which you've saved a password.
• Right-click the service you want to edit/remove.  Edit - update with your new password.  Delete - will prompt you for your new credentials next time you ptin.

References

None

Last Reviewed:   19-Jan-2023