The software image refers to the bundled software that is installed on the laptop you received through Rensselaer's Mobile Computing Program (MCP).
Can I get my laptop re-imaged?
In most cases, the image is maintained for the MCP laptops within the last four years.
Is there a charge to re-image my laptop?
No, there is no charge to re-image and there is no limit on the number of times you may re-image your MCP laptop.
Where do I go to re-image?
Bring your MCP laptop and RPI ID card to the Help Desk located in the VCC. Please note that since re-imaging is self-service, you will need to stay with your laptop while this is being done. The software images are on a local private server so this service is only available in the VCC. As a re-image takes up to an hour please be sure to arrive at least an hour prior to the Help Desk closing.
How long will it take to re-image my laptop?
It takes about 30 minutes to download the image. After re-imaging, allow another 30 minutes to configure the laptop.
What will happen to the data that is on my laptop's hard drive?
All data that is on the hard drive prior to re-imaging will be destroyed.
How can I save my data?
As hard drives can fail at any time you should be backing up your data on a regular basis regardless. If not, there are some options for backing up your data prior to re-imaging your laptop. Back up your data using a device such as a USB flash drive, or an external hard drive, or your laptop's CD or DVD writer. In some cases, the Help Desk staff may be able to provide backup space. Finally, sites such as Google Drive and Microsoft OneDrive offer cloud-based storage space. RPI also offers a cloud-based backup with Box.
What if my drive fails and I don't have any backups?
In all likelihood, your data will be lost in such a situation. You can contact the Help Desk staff to see if they can attempt to recover your data, but be forewarned that this is unsuccessful in most cases. Professional data recovery companies are available, but these are often expensive and provide no guarantee that they can recover your data.
If I install the base image, can I also install some of the additional software?
Yes, the laptop is your property and you may install additional software on it if you wish. RPI software that is not included as part of the base image can be either downloaded from the Help Desk website or may be installed off the private software server located in the VCC Help Desk.
What software is available via network download?
Please refer to the Software section of this website for a complete list of available licensed software to download and install.
Can I re-image my laptop or get software from RPI after I graduate?
No. Your user license expires once you graduate or leave.