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HelpDesk

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Latest activity by HelpDesk
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    HelpDesk created an article,

    How to Use a Stylus with Microsoft OneNote

    Overview This article will assist you with how to turn on the different features in Microsoft OneNote so you can use your Apple Pencil or a stylus to take notes. Procedure On the Draw tab, at the...

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    HelpDesk created an article,

    How to install MS Office Suite on Apple iPad

    Overview How to download and setup MS Office on your iPad. Procedure Open the App Store Tap Search in the lower right corner In the search bar type Microsoft Office Tap Get on: Microsoft Word Mic...

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    HelpDesk created an article,

    How to Install BlackBoard on Apple iPad

    Overview Procedure for installing and setting up the Blackboard app on your iPad.   Procedure Go to the App Store Tap on Search in the lower right corner Type Blackboard into the search bar Tap Ge...

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    HelpDesk created an article,

    How to Install WebEx on iOS Devices

    Overview Procedure on how to install and setup the WebEx app on your iPad. Procedure Go to the App Store Tap on Search in the lower right corner In the search bar type WebEx Tap Get , then tap Ins...

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    HelpDesk created an article,

    Mail app configuration (MacOS Big Sur) for Exchange

    Overview Steps on how to add your Exchange email to the Apple mail app in MacOS Big Sur. Procedure Open Mac Mail app Choose Microsoft Exchange as Mail provider Click Continue Type the following in...

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    HelpDesk created an article,

    VPN Mobile Device - Android

    Overview How to install the Rensselaer's VPN on an Android device. Procedures Note:  You can not be on the RPI WiFi to install this. Duo Mobile will first need to be configured: https://itssc.rpi.e...

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    HelpDesk created an article,

    Network Connection Troubleshooting Steps -- WiFi and Ethernet

    Overview This article is provide you the steps to troubleshoot network connection for WiFi and Ethernet port issues. Procedure Steps for Ethernet (hard wire network connection): There is one activ...

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    HelpDesk created an article,

    Announcements and Alerts

    Overview Please go to https://support.rpi.edu to see recent IT announcements.   Last Reviewed: 20-May-2021    

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    HelpDesk created an article,

    Webmail Over Quota?

    Overview The quota of IMAP mailboxes is 500MB, and cannot be increased.  In order to make space for new incoming messages, you will have to save large files and delete emails that are in the mailbo...

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    HelpDesk created an article,

    How do you know if you received a Phishing or Spoofing Email?

    Overview Here are ways to determine if you have received a phishing or spam email. Details Look carefully at the display name – Email Address Many spoof attempts within RPI appear to come...