Hardware/Software Support

Desktop/Laptop Support

• Rensselaer-Recommended Laptops and Desktops available through CDWG
• Supported computer hardware standards
• How to check the warranty status and update drivers for your Dell or Lenovo device
• How to fix Lenovo laptop power issue - Emergency reset
• Lenovo - Diagnostics and Updates
• Dell laptops - activate headphone port or fix No Audio Output Device is Installed error

See all 10 articles

iPad

• iPhone & iPad Configuration for RPI Student Email (IMAP)
• VPN Mobile Device - iOS iPhone/iPad
• How to install MS Office Suite on Apple iPad
• How to Install BlackBoard on Apple iPad
• How to Install WebEx on iOS Devices
• How to Use a Stylus with Microsoft OneNote

Software Fixes

• Adobe - pdf files open in a Browser instead of Adobe application
• Adobe Reader - no Save As option
• Clearing Browser Cache
• Solution to Dell XPS slowdowns running NX
• Solution to strange display or black screen when using Office programs

Software Installs - (requires Sign In upper right)

• Adobe Acrobat Reader
• Available Licensed Software
• Software Install Tips
• Microsoft Office Suite
• How to update Microsoft Office Suite 2016 for MacOS to Microsoft 365
• OS - Windows partition for Mac

See all 11 articles

Backup Services

• Back up your Data
• Data protection technologies

Nagios Monitoring Service

• Nagios Overview
• Installing the Nagios Monitoring Client on Your Server
• How to Use Nagios Email Notifications
• How to Add a New Server or Test to Nagios
• How to Modify an Existing Server or Test in Nagios
• How to Remove a Server or Test from Nagios