Hardware/Software Support

Desktop/Laptop Support

• Rensselaer-Recommended Laptops and Desktops available through CDWG
• Supported computer hardware standards
• How to check the warranty status and update drivers for your Dell or Lenovo device
• How to fix Lenovo laptop power issue - Emergency reset
• Lenovo -- updates, diagnostics and warranty check
• Dell laptops - activate headphone port or fix No Audio Output Device is Installed error

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iPad

• iPhone & iPad Configuration for RPI Student Email (IMAP)
• VPN Mobile Device - iOS iPhone/iPad
• How to install MS Office Suite on Apple iPad
• How to Install BlackBoard on Apple iPad
• How to Install WebEx on iOS Devices
• How to install Barco's ClickShare on iPad

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Software Fixes

• Clearing Browser Cache
• LabVIEW Activation Problems
• Solution to Dell XPS slowdowns running NX
• Solution to strange display or black screen when using Office programs

Software Installs

• Software - NX - "NX Licensing Error" - "UGS_LICENSE_BUNDLE environment variable is set incorrectly"
• Software Install Tips
• Available Licensed Software
• Microsoft Office Suite
• How to update Microsoft Office Suite 2016 for MacOS to Microsoft 365
• Cisco Jabber - Installing and How to Use

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Backup Services

• Back up your Data
• Data protection technologies

Nagios Monitoring Service

• Nagios Overview
• Installing the Nagios Monitoring Client on Your Server
• How to Use Nagios Email Notifications
• How to Add a New Server or Test to Nagios
• How to Modify an Existing Server or Test in Nagios
• How to Remove a Server or Test from Nagios