Below are some tips when going through the software install process.
The first step is to request a license from our Available Software list. The article below can assist you on this.
Once you have received confirmation on the license, it is best to restart your laptop and then follow the directions either attached to the confirmation email or search for the directions under itssc.rpi.edu.
Here are some software installation tips to review before installing:
- Restart your laptop and try reinstalling again.
- When signing into the server, are you using win\username rather than just username?
- Are you logged into the RPI Network using WPA2 or the VPN to connect?
- You can get to the server by going to file explorer, then locate "network" on the left panel, right click, select "map network drive", then enter the location.
- If the install is slow, the solution is to either use Ethernet to get a more sustained connection, or copy the install files to the hard drive (desktop) of your computer/laptop and install from there.
- Perhaps you may have shut down or put your laptop to sleep in the middle of the install. If this happened, you will have to restart the install again.
- You may have to turn off a firewall.
If you tried all of these installation tips and you are still having difficulty installing the software, it may be best if you Submitted a Request at support.rpi.edu and click Get Help - - Click to Enter the ITSSC