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  1. DotCIO - IT Services and Support Center
  2. Hardware/Software Support
  3. Desktop/Laptop Support

Desktop/Laptop Support

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  • Supported computer hardware standards
  • Purchasing new computer equipment (faculty and staff)
  • DotCIO recommended laptops and desktops
  • Recommendations for some peripherals - monitors, docking stations, keyboard/mouse
  • Warranty - How to check the warranty status and update drivers for your Dell or Lenovo device
  • Dell - updates and diagnostics
  • Dell laptops - activate headphone port or fix No Audio Output Device is Installed error
  • Lenovo - Options for obtaining the serial number
  • Lenovo - Installing BIOS updates for Lenovo devices
  • Lenovo - Diagnostics and Updates with Lenovo Vantage
  • Lenovo Docking Station - newly deployed docking station not connecting to Internet
  • Hardware - T16 resolution issue when connecting to Webex room-kit
  • Hardware - P1 display issue after going to sleep
  • Hardware - Improving P1 performance or latency lag when rendering graphics
  • Hardware - Lenovo X1 Extreme Gen 3 - activate trackpad scrolling and gestures feature
  • Lenovo - How to fix laptop not powering up or responding - Emergency pin reset
  • Mac - Hardware Repair for out-of-warranty devices
  • Oculus Quest 2/3 Wi-Fi setup guide
  • Configuration steps for Re-imaged Windows laptops and RCR Loaner or Rental laptops
  • New Laptop Configuration for Employees
  • Uninstalling and Reinstalling an Update on Windows 10
  • Uninstalling and Reinstalling an Update on Windows 11
  • Remote Computer Support - BeyondTrust (formerly Bomgar)
  • DotCIO Classrooms
  • Disposal of Technology Equipment
DotCIO - IT Services and Support Center