Mac - Hardware Repair for out-of-warranty devices

Overview

Procedure for obtaining hardware repair for Mac devices that are out of warranty.

Procedures

Mail-in Repair: 

1. Call Apple Education support at 800-800-2775, option 3 (technical support), then option 4 (all other calls).
2. Provide them with Serial # and details for the reason of the call.
3. You should receive a Case# to refer to.
4. Confirm with the Apple rep that the repair box will be shipped to RPI’s main address and include ATTN: Your Name.
5. It’s imperative to have any data backed up prior to being shipped to Apple.
6. If there is a cost for the repair (such as Out of Warranty, or accidental damage discount cost provided by AppleCare+), a ‘Request for Purchase Order’ will be emailed to you.
   • Create a requisition in OSCAR using Apple as the supplier and include the estimated repair cost.
   • Attach the Request for Purchase Order you received by email as a PDF and add a comment to Procurement to follow the directions in the PDF which needs their response and attached PO within 30 days.
   • Once Apple receives the PO from RPI’s Procurement Department a box will be shipped within 2 business days.
7. If there is no expected cost (no accidental damage and covered by Apple Warranty or AppleCare+), a box will be shipped within 2 business days.
8. Follow directions included with the shipping box and ship computer to Apple for repair.
9. Apple will typically ship the computer back after repair within 5-7 business days.

References

None at this time.

Last Reviewed:   03-Jan-2023