Hardware - T16 resolution issue when connecting to Webex room-kit

Overview

There is a known issue with the Lenovo T16s laptop  when connecting this model laptop and Webex room-kits which are video conferencing devices that integrate with flat panel displays located many in conference rooms throughout campus resulting in a blank or distorted screen.  

The below procedures will outline the work around to resolve this issue.

Procedures

1.  While the laptop is connected to the room-kit, right click on Desktop and click Display Settings.

2.  Click on the monitor that is for the Webex room-kit, and scroll down to Display resolution.

[Display Window Settings]

3.  Change the Display Resolution from 1920x1200 to 1280x720.

4.  Click on Keep Changes.

5.  When the laptop is disconnected from the Webex room-kit, the display settings should revert back to the default resolution.

References

None at this time

Last Reviewed:   07-May-2024