Reporting Spam/Phishing Email Attempts

Overview

Despite the best efforts of IT administrators refining email filters, spam/phishing email attempts will sometimes get through.  This article describes the steps to take if you believe you have received a spam/phishing email attempt.

Procedures

1. If you have received a suspicious email particularly requesting you to click on links, provide personal identifying, financial or account login information DO NOT click on anything or respond. 
2. Change the subject line to: Potential Spam Phishing
   • this exact subject line will trigger an action to notify our security team
3. Forward the email to itssc@support.rpi.edu
4. IT will update you on the outcome of this request.
5. If you feel your compromised your RCS account please follow the steps in this article:
   • https://itssc.rpi.edu/hc/en-us/articles/360010720151-Steps-to-follow-if-you-feel-your-RCS-Email-Account-has-been-compromised 

References/Links

https://itssc.rpi.edu/hc/en-us/articles/360001986952-How-to-Avoid-Phishing-Scams

https://itssc.rpi.edu/hc/en-us/articles/360010717891-How-do-you-know-if-you-received-a-Phishing-or-Spoofing-Email-

Last Reviewed:   03-Feb-2023