Billing and Service Inquiries

Overview

Details on telephone bills and service inquiries

Ordering Service

Rensselaer faculty and staff who need to obtain telephone service must have the request submitted by the Business Admin of the department. (Please refer to the telephone cost information below for brief phone descriptions and pricing.)

To request phone service, Submit a request to the Information Technologies Infrastructure staff.  Please, include the following information:

• Department contact name and phone number
• Department name
• Building and room number
• Rin number and name of user
• Account number to be charged
• Description of the type of work which needs to be done
• Whether or not a phone jack is present in the room

It takes approximately ten business days to process orders.

Costs

Information Technologies Insfrastructure has implemented a new rate structure. As of July 1, 2005, all Rensselaer faculty and staff users must purchase all telephones, except for analog.

All telephones have a $100 installation charge per phone, with a monthly service charge of $27.20. For additional telephone prices, please Submit a request.

Brief description of the telephones are below.

VoIP (Voice over Internet Protocol)

Standard Analog Telephone (STE)