Troubleshooting: Error adding Webex meeting to Outlook

Symptoms

You attempt to add a Webex meeting in Outlook and receive an error prompting you to Dismiss

Resolution

NOTE:  If receive an error adding a WebEx meeting that prompts you to Dismiss, it is more than likely WebEx is looking for you to re-authenticate your login.  Usually you can resolve this by:

1. Act as if you are starting a new meeting by clicking on Add Meeting
2. Click on Webex Preferences - get prompted to login with RCS credentials
3. Discard this meeting setup
4. If this does not resolve the issue, submit a Support Request via https://itssc.rpi.edu

Cause

Webex reauthentication required.

References/Links

None at this time

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