Overview: Webex

Overview

What is Webex?

There are 4 Webex applications included in the campus site license.

Webex Meetings is a cloud-based app that provides video conferencing & online meetings.

Webex Teams is a cloud-based app for continuous teamwork with videoconferencing, meetings, group messaging, file sharing and white boarding.

Webex Events can easily host powerful online events and effective webinars for up to 3,000 attendees and stream for 40,000 attendees.

Webex Training makes your online training programs more effective. You can deliver live, interactive sessions to students anywhere, and keep them engaged with hands-on training, tests, and breakout sessions to enhance their learning.

Details

How do I access the Webex services?

Webex Meetings can be accessed via https://rensselaer.webex.com. If you are accessing the service for the first time, please see the article How to activate your Webex Meetings account.

Webex Teams can be accessed via https://teams.webex.com. If you are accessing the service for the first time, please see the article How to Activate your Webex Teams account.

Why should I use Webex?

Webex can provide all online conferencing and teaching needs. The campus site license is for all four applications and includes all faculty, researcher, staff and student on campus. Other highlights include:

• Unlimited hard drive space
• End to end encryption ensures your information is secure
• Mac or PC /iPhone or Android
• Web conferencing with telephone integration
• Outlook integration

Available Desktop Applications

Cisco Webex Meetings Desktop App

The Webex Meetings desktop app allows you to start and join meetings quickly and easily from the meeting list within the app, without needing to go to your calendar or the website. It will also allow you add a Webex meeting directly into Microsoft Outlook. In Windows, the app supports integration with Microsoft Office. It can automatically detect nearby video devices, allowing you to share your desktop on a video device or call it when joining a meeting.

• Webex Meetings Desktop Application for Windows
• Webex Meetings Desktop Application for Mac

Cisco Webex Teams Desktop App

The Webex Teams app allows for an interface for ongoing teamwork with video meetings, group messaging, file sharing, and whiteboarding. The desktop app provides greater flexibility and more options than the website for Teams and is strongly recommended.

• Webex Teams Desktop Application

Where can I find help?

Training

If you would like to attend a training session, RPI offers the following options.

• Scheduled Webex Training Calendar with Registration Links
• Request Individual or Special Group Training

Online Documentation

Webex Teams was originally called Cisco Spark and Cisco has not finished updating the documentation found on the following links. While the name is different, the software and its operation are the same, so be sure to look at anything named Spark as well.

Installation and Troubleshooting

• Webex Meetings Basic Information
• Webex Teams Basic Information
• Troubleshooting Webex Meetings
• Supported OS list
• Linux Support Information

Integrating Webex and the Blackboard LMS

• The Cisco Webex Education Connector

Webex Meetings Suite "How to" and Help

• Getting Started with the Webex Meetings Suite
• How to install the Webex Meetings application
• How to Schedule and Invite
• How to Start and Join
• How to Share Content
• How to Record and Playback
• How to use Webex Training Sessions Rev 1a
• How to use Webex Events
• How to use Webex Training

Webex Teams "How to" and Help

• Getting Started with Webex Teams
• How to install the Webex Teams application
• Learn the basics of Webex Teams
• Make yourself more productive using Webex Teams
• Get your team working together

Known Issues

If you are experiencing an issue with either Webex Teams or Webex Meetings, please check the list of known issues to see if it is a known issue and if there is a recommended workaround.

• Known issues for Webex Teams (all versions, including Windows, Mac, iPhone, Android, and web interfaces)
• Known issues for Webex Meetings (all versions, including Windows, Mac, iPhone, Android, and web interfaces)

Security & Privacy

As a user of Webex you understand and agree to abide by RPI’s Cyber Citizenship Policy.

Refer to the Data Classification Policy for instruction on how institutional data that is classified as Confidential can be used in Webex.

Schedule Maintenance

Periodic preventive maintenance is scheduled as needed by Cisco and is done during “off” hours in order to to minimize the impact on you, the user.