Duo Mobile - Multi-Factor Authentication

Overview

For security purposes, RPI uses Cisco Duo for Multifactor Authentication (MFA) to protect the Institute and Community members data.  

Details 

Enrolling in Duo:

To access all RPI systems, you need to have at least one of the following authentication methods registered to your Duo account:

• SmartPhone: The most common method is enrolling a compatible smartphone using the Duo Mobile App on a supported device that has internet access to receive push notifications. Please click for:  Click for setup Instructions
• Duo Hardware tokens: these devices display rotating verification codes are available for purchase from the collegiate bookstore.  Please click for additional information:  Link to article

Additional authentication:

Additional external authenticators can be set up to log in to Duo-protected applications through a web browser using Touch ID, Android Biometrics, or Windows Hello. These are available only when logging into a device with supported hardware registered to your Duo account. 

Note:  Windows Hello/iCloud/Platform Authenticators are an excellent supplemental Duo MFA device, however, due to some of RPI's systems using an integrated browser authentication page can't see platform authentication, a mobile device with Duo Mobile should be enrolled.  For example: If you wuold like to setup email on a mobile device/smartphone, you will want to enroll a smartphone in Duo.

Please click for additional information:  Setup Instructions

Unsupported methods:

Duo will only allow you to enroll a supported authenticator. If you are unable to enroll something, it may not be supported by Duo, the web browser, or the operating system.

Phishing attacks continue to become more sophisticated, and some methods have been found to be more susceptible to phishing and have been disabled. You will not be able to:

• Use SMS/text codes
• Use Phone call codes
• Use simple push notifications that do not contain a PIN
• One Time Password (OTP) codes generated from the Duo Mobile app
• Using a bypass code - if prompted for a bypass code, please submit a Support Request

References/Links 

Duo - Multi Factor Authentication section

Last Reviewed:   03-July-2024