Windows Hello for Business (WHfB) - How to Reset your PIN

Overview

Forgetting your Windows Hello for Business (WHfB) PIN can be inconvenient, but Microsoft provides straightforward methods to reset it. This guide will walk you through the steps to reset your PIN, ensuring you regain secure access to your Rensselaer Polytechnic Institute (RPI) device.

Procedures

Resetting Your WHfB PIN

Scenario 1: Resetting PIN from the Sign-In Screen

If you have forgotten your PIN and cannot access your device:

1. Initiate PIN Reset:

   • On the sign-in screen, select Sign-in options.
   • Choose the PIN icon.
   • Click on I forgot my PIN.

2. Authenticate Your Identity:

   • Follow the on-screen instructions to verify your identity. This may involve entering your Microsoft account password or using another authentication method configured by your organization.

3. Set a New PIN:

   • After verification, you will be prompted to create a new PIN.
   • Enter and confirm your new PIN, then select OK.

Scenario 2: Resetting PIN from Windows Settings

If you are already signed in but wish to change or reset your PIN:

1. Access Sign-In Options:

   • Press Win + I to open Settings.
   • Navigate to Accounts > Sign-in options.

2. Modify Your PIN:

   • Under PIN (Windows Hello), select Change to update your PIN.

Last Reviewed: 03-Mar-2025