Box - Can't upload or save files or folders – DotCIO - IT Services and Support Center

If you can't upload or save files or folders in Box it is often because you are trying to save at All Files instead of your Documents folder.

Overview

Unable to upload files or create files or folders in Box.

The All Files level contains your Documents folder and any folders that have been shared with you (if any).
Files or folders can not be created at the All Files level.
The Documents folder is each individual's home folder. This is where files can be uploaded and/or created as well as create folders and subfolders at this level.

If you do not have a Documents folder or need any assistance with this, please submit a Support Request for assistance.