Box Drive - sync issue when saving files under All Files level

Overview

Box Drive will allow creation of folders, subfolders and files at the All Files level.  However, these will not sync/upload to Box <https://rpi.box.com>

Details

Box Drive allows you to save files under the All Files level.  However, they will not sync/upload and may present a red explanation point next to files when viewing them in File explorer. Therefore, files or folders created at this level do not show up when logging into https://rpi.box.com

Files need to be moved/saved under Documents folder and/or subfolders under Documents.  

[Box Drive icon highlighted in explorer]

Example of how to create a folder in Box Drive:

1. Click the Documents folder.
2. Click New folder from the top ribbon and a new folder appears under Documents.
3. Rename the folder and press Enter.

[From Explorer under Box drive Documents, New folder icon from the top ribbon and New folder name highlighted]

References

Box - Can't upload or create files or folders

Last Reviewed:   11-Nov-2024