Remote support provides the ability to receive desk side service without IT Staff being physically present at your computer. It allows the remote IT staff to view and control your desktop remotely. All remote support sessions require your consent before the software initiates a connection.
Procedures or Details
Requests for IT support should be initiated via normal channels.
- Visit https://support.rpi.edu for recent announcements, current help desk hours and an introduction to ITSSC (IT Services and Support Center). Click on Get Help to enter ITSSC. This site has many self-help articles. Or you Enter an online Support Request by logging in (if you can) from the upper right and then click on Submit a Request.
- You can also call the Help Desk located in the VCC at: 518.276.7777
- If IT Support staff are going to initiate a remote support session, they will instruct you on how how they are going to connect. In many cases they will direct you to enter a session key at https://remotesupport.server.rpi.edu/
- You may disconnect remote support at any time by clicking STOP SHARING
Remote Support Site - https://remotesupport.server.rpi.edu/
RPI provides remote support using a software product called Bomgar. This software supports all common computer OS's including MacOS, Windows, common Linux distribution, iOS and Android.
Link to support policy