Network Connection Troubleshooting Steps -- WiFi and Ethernet

Overview

This article is provide you the steps to troubleshoot network connection for WiFi and Ethernet port issues.

Steps for Ethernet (hard wire network connection):

• There is one active port per student. In a double there is usually Two duplex jacks. They are typically labeled “A, B & C, D” or “1,2 & 3,4”. Normally A is reserved for a telephone (rarely used). B&D are network and C is a spare. 

• When you plug in your device, please wait at least one minute to give your device time to connect.

• You should plug your device directly into the wall port and make sure it is setup to use DHCP and you should remove any DNS servers that are setup so your DNS will will use one of the RPI's DNS servers. <do we have an article we can refer to on how to check this?>

• When you connect your device(s) via Ethernet, do the connectivity lights activate at all? And if so, what color lights, and are they steady or blinking lights?

• Have you tested the connections with multiple devices, or only one?

Additional Steps for Ethernet and WiFi:

When you are having trouble connecting again, please go through the steps following the attached README_NetworkTroubleshootingSteps.txt file. The results will help our network team isolate the network issue. You can run it when it's working and run it again when you are experiencing the issue. This can be done on both WiFi and Ethernet.

Feel free to forward this diagnostic tool to anyone experiencing the same issue. Please send in diagnostic results, make sure you rename them accordingly and we can pass them on to the network team to analyze the results and recommend the next step.