This article will provide tips to help you troubleshoot a device stuck in airplane mode. If these tips do not resolve the problem, please create a ticket and explain the steps you took when troubleshooting.
Procedures or Details
Try using keyboard shortcuts to disable Airplane mode
1. Press Fn + key with radio tower (for some users it’s PrtScr key, it might be a different key on your computer).
2. You might have to hold those keys for a few seconds.
3. If this shortcut works you should see Airplane mode turned off message on your screen.
Check for a physical wireless switch
Check your device for a physical switch that turns the wireless on or off. If you devise has a physical switch for wireless network make sure that the switch is set to On position.
Change network adapter properties
1. Press Windows Key + X and choose Device Manager from the list of options.
2. When Device Manager opens go to the Network Adapter section and expand it.
3. Find your wireless adapter and right click and choose Properties.
4. When Properties window shows up to go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.
5. Then click OK to save changes.
Disable and enable network connection
1. Go to the Settings app.
2. When Settings app opens go to Network & Internet category.
3. On the left pane choose Wi-Fi.
4. Now on the right pane look for Change adapter options. Click it.
5. This will open a new window.
6. Locate your wireless connection, right-click it and choose Disable.
7. Now right click your wireless connection again, and this time choose Enable.
Uninstall the wireless adapter
1. Open Device Manager and find your wireless adapter.
2. Right-click it and choose Uninstall device.
3. When the confirmation dialog shows click Uninstall.
4. After the uninstallation process is complete Windows 10 will install its default wireless driver.
5. Now you just need to restart your computer in order for changes to take effect.
Perform a clean boot
1. Press Windows Key + R and enter msconfig.
2. Now click OK or press Enter.
3. System Configuration window will now open.
4. Go to the Services tab and check Hide all Microsoft services.
5. Now click Disable all button.
6. Go to Startup tab and click Open Task Manager.
7. When Task Manager opens, you’ll see a list of startup applications.
8. Select the first item on the list, right-click it and choose Disable from the menu.
9. Repeat this step for all startup applications on the list.
10. Go back to System Configuration window and click Apply and OK to save changes. Restart your PC.
Disable radio switch device
1. Open Device Manager.
2. Expand HID Interface Device section and right-click Radio Switch Device.
3. Choose Disable device from the menu.
4. When the confirmation menu appears, click Yes.
Check radio management service
1. Press windows + R.
2. Type: services.msc
3. Go to Radio Management Service.
4. Right click Properties.
5. Change Startup Type to Automatic
Check/Edit Registry Editor
1. If you are using a Lenovo or a similar laptop which has the manual airplane mode switch, ensure that it is set to off.
2. Open Device Manager, and ensure that the Wireless Network Adapter is visible.
3. Disconnect all USB devices connected to your computer.
4. Reinstall the Wireless Adapter.
5. Open the Windows Registry editor.
6. Go to: "HKEY_LOCAL_MACHINESystemCurrentControlSetControl" or search for "RadioEnable".
7. Change the value to 1
8. Restart your machine.
Switch to the Ethernet connection
Sometimes there might be a glitch with your system, and that glitch can cause Airplane mode errors to appear. To fix the issue, it’s advised to connect your laptop to the Internet using an Ethernet connection. By doing so you’ll be able to connect to the Internet and problems with Airplane mode will be resolved. Keep in mind that this might be a temporary solution, so you might have to repeat it if the problem reappears.
Change your adapter settings
1. Open Device Manager and locate your wireless adapter. Double-click it to open its properties.
2. When Properties window opens, go to Advanced tab. Select 802.11n Channel Width for band 2.4 from the list and set its value to 20MHz Only. Now click Apply and OK to save changes.
Check your BIOS
1. While your system boots press F2 or Del to enter BIOS. If you don’t know which key to use to enter BIOS, check your motherboard manual.
2. Now go to Onboard Device Configuration and enable Onboard WLAN/WiMax feature.