Troubleshooting: Recorded or uploaded video is not available to view yet.

Overview

After uploading or recording content using the Mediasite Desktop Recorder (MDR) or MyMediasite, that content is not yet available to view.

Details

After uploading, all video must be post-processed by the Mediasite system. Some is processed quickly, and other video must be transcoded to transform it into a streamable version that fits within our parameters.

All video takes time to transcode, and is processed in the order it is received across a set of machines available for this purpose. It is possible that this process may take an hour or two if there is a long queue of video waiting to be processed. The longer the length of a video, the longer it will take to transcode. 

While the system is able to process several videos at once, if the system is overloaded by a bulk upload process, or several long videos at once, it is possible for a backlog to occur.

If your recorded material is not available after two hours, please submit a Help Request and we can look to see if there were any errors processing the material.

Last Reviewed:  11-Mar-2020