New Outlook View for Windows - how to turn on and known issues with using New Outlook view

Overview

Microsoft has released a new look for Outlook 365 for windows known as New Outlook.  

Procedures 

To have the option to choose the New Outlook view you must be fully up to date with Microsoft updates:

1. In Outlook click on File - Office Account - To the right click the drop down next to Update Options - cilck Update Now
2. Once updated there will be a toggle in the upper right hand corner to turn on New Outlook
3. Click on Switch when prompted.  Outlook will close and reopen
4. In the upper right corner drop down arrow you can switch between Simplified ribbon or Classic ribbon

Known Issues:

1. Shared mailboxes:
   • At this time, New Outlook view turned on does not support shared mailboxes.
2. Archives:
   • In order to see email archives with the New Outlook view on, you need to import them into your email.
   • https://itssc.rpi.edu/hc/en-us/articles/16755710591117-Outlook-Mac-OS-Import-On-My-Computer-Data-while-in-New-Outlook-view
3. COM Add-ins:
   • Integrations built on Outlook using COM integration are not supported with New Outlook for windows.  One example would be converting/saving email folders or emails to pdf.

References

None at this time

Last Reviewed:   28-May-2025