Cisco Jabber - Installing and How to Use

Overview

Cisco Jabber is designed to be used off campus for a remote phone system.  There is a one time cost of $100 per user licensing fee.   If interested, please have the department Business Manager submit a Support Request via https://itssc.rpi.edu for additional information. Once, the request is approved it can take up to 10 business days to be completed. 

Once approved for licensing, this article will provide you with the steps on how to install Cisco Jabber and how to navigate around it.

Important Notice - 911 Calls

Do not use Jabber for 911 calls.  911 calls rely on location data to route the call and provide a rapid response. Jabber isn’t designed to track and provide precise details about your location, and therefore should NOT be used for emergency calls.   Please use a mobile device with cellular data for emergency calls, a land line, or a desk phone on campus.

Procedure

Downloading Cisco Jabber

1. Go to  webex.com/downloads/jabber.html
2. Click "Download for (your OS)" (it will auto detect your OS and show either Windows or Mac)
3. Click the download file to finish installing Cisco Jabber

Signing into Jabber

1. Make sure you are connected to the RPI network (Ethernet, wireless or VPN)
2. Open the Cisco Jabber application
3. Sign in with your RCSid@voip.rpi.edu and RCS password
4. The first time you sign in you may get a popup window asking about a Certificate Warning. Make sure you Accept the certificate

How to tell if you are connected to the RPI server for Jabber

1. Once logged in, look towards the bottom of the Jabber window closer to the left side, you should see what looks like a little computer screen icon
2. If the icon is green, you are connected properly
3. If the icon is red, this means you are not connected to the server and will not be able to receive or make calls
   • Things to try:
     1. Make sure you are connected to the RPI Network either hardwired, wireless or VPN
     2. Sign out and close Jabber, then open Jabber up and sign back in 
     3. Uninstall and reinstall Jabber

How to answer a phone call

1. Phone will ring, a popup window will appear showing the number or name of the person who is call with two options, Pickup or Ignore
2. To answer the call click the Pickup button
3. You will then be connected to the call
4. If there is more than one person logged into Jabber who can also answer calls then it will ring through to the next person if you are on the phone or miss the call

How to Call out Local

1. Click the phone icon  in the far left side of the Jabber window
2. Click the circle with dots  (dial pad) button to the right of the "Search or call" field
3. Dial 9 + 1 + area code + seven digit phone number 
   • Example: 915182767777
4. Click the green circle button with the phone icon  below the number pad

How to Call out Long Distance

1. Click the phone icon  in the far left side of the Jabber window
2. Click the circle with dots  (dial pad) button to the right of the "Search or call" field
3. Dial 9 + 1 + area code + seven digit phone number
   • Example: 917181234567
4. Click the green circle button with the phone icon below the number pad
5. You will hear a beep then enter your 5 digit Long Distance code + # 
   • Example: 12345#

How to Change Setting the Audio Settings

1. In Jabber click on the Settings button  in the upper right corner
2. Click on Settings from the list
3. In the Settings popup window, select Audio on the left side of the window
4. Now on the right side of the window you can choose between your computer's speakers or a headset you may have connected for the Ringer/Alerts and Speaker categories

How to Log Out

1. Click on the button with your initials  in the upper left corner of the Jabber window
2. Click on Sign Out at the bottom of the window

**Note: It is important to make sure you Sign out of Jabber before leaving for lunch or leaving for the day because if you do not Sign Out then calls will still come through.  It has been tested that changing your status to Away or Do Not Disturb will not stop calls from coming through either.**

References/Links

None

Last Reviewed:  01-Feb-2023