Mobile Device - iOS using Outlook app

Overview

How to configure Outlook for Exchange Online for iOS device.

Procedures 

To Install and configure Outlook:

1. Go to the App Store - search Outlook - download Microsoft Outlook app
2. Open Outlook
3. RPI email is found - tap on Add Account
4. If prompted for Microsoft password enter your RPI email password
5. Accept Duo if prompted -- wait for the Success screen to process and clear on its own
6. Prompted to Add another account - tap Maybe Later
7. Prompt for Enable Notifications - tap Turn On
8. Prompt for Outlook would like to Send you Notifications - tap Allow

9. Update your email signature:

   • Tap on Initial in upper left
   • Tap settings at bottom left
   • Scroll down to Signature - tap in box where it says Get Outlook for iOS
   • Remove that text and add preferred signature
10. Sync Contacts
    • Settings from Home screen
    • Scroll down to Outlook
    • Toggle on Background App Refresh
11. You may want to turn off Focused Inbox:

    https://help.protectedtrust.com/turn-off/on-focused-inbox-in-outlook

To remove RPI email from Outlook:

1. Tap on initial in upper left
2. Tap settings at bottom left
3. Under Mail Accounts - tape Office 365 RPI email
4. Scroll down and tap Delete Account
5. Optional: Uninstall Outlook app

References

None at this time

Last Reviewed:   19-July-2022