Shared Mailbox - adding to Outlook Windows OS

Overview

This document shows the steps to add a shared mailbox account to Outlook for Windows.

Procedures

1. Open Outlook

2. If you already have the mailbox setup in your own account in Outlook this needs to be removed first - if not skip to step 3.

• • File - Account Settings - Account Settings
  • Double click on your entry (your email)
  • More Settings - OK - Advanced 
  • If mailbox is listed under Open these additional mailboxes, then remove
  • Close Outlook and go back in

3. File - Account Settings - Account Settings

4. Highlight shared mailbox that was recently migrated and click on Remove

5. Click on New

6. Email address: enter mailboxname@rpi.edu (where mailboxname is the name of the shared mailbox) and hit connect.

(Outlook email connection screen)

7. This will bring you to a microsoft login prompt seen below, Click Sign in with another account

(Microsoft Login Prompt: Sign in with another account)

8. Email: enter your RPI email address and click Next

9. Password: enter your RCS password, hit Sign in

10. at MS login - autodiscover.xml box - Click Allow

11. Duo prompt

12. at Account successfully added screen, hit Done and restart outlook

(Login Successful screen: Account added successfully)

13. File - Account Settings - Account Settings

14. Double Click on the Shared Mailbox

15. Make sure Cached Exchange mode is checked and slide to All

16. Click Next

17. Click Done and restart Outlook

Multiple email accounts for shared mailboxes:  you need to do these steps for each mailbox

Note:  If you do not want to receive email notifications and/or want to receive email notifications for your own email but not shared mailboxes please go to this link:

https://www.extendoffice.com/documents/outlook/5559-outlook-disable-notifications-for-one-account.html

If you need assistance please submit a Support Request

References

None at this time.

Last Reviewed:   19-July-2022