Mobile Device - iOS - Re-Authenticating to Exchange Online using Mail app

Overview

For security purposes, you will need to periodically reauthenticate your account.  This is often noticed when new email is not being received.   

Procedures

1.  Tap on Settings button

2.  Scroll down and tap on Mail

[Settings Screen in iPhone]

3.  Tap on Accounts

4.  Tap on Exchange 

5.  Tap Re-Enter Password

6.  Enter RCS Password and tap Sign in

[Microsoft Mobile Login Screen]

7.  Accept Duo Push

[Duo Push Screen]

8.  Go back into the Mail Application on iPhone, and refresh email by swiping down from top of inbox. 

9.  NOTE:  If this does not work go back to step 1 and at Step 7 Duo Push tap Other Options and choose Enter passcode - go to Duo app - refresh code showing - copy 6 digit passcode - go back to Duo prompt and paste 6 digit passcode.

References

None at this time.

Last Reviewed:   16-Jan-2023