Mobile Device - iOS using Mail app

Overview

How to configure the native iOS mail app for Exchange Online on mobile devices.

Note:  RPI WiFi connection and/or VPN connection is not needed to access email.

IMPORTANT:  If you are currently enrolled in MobEx, accessing your email on mobile devices, please unenroll those devices first:

https://itssc.rpi.edu/hc/en-us/articles/360025504691-Mobile-Exchange-How-to-Unenroll-Devices

Procedures

To configure iOS Mail app:

1. Close the mail app if open
2. Tap Settings - Scroll down to Mail
3. Tap Accounts - tap Add Account
4. Tap Microsoft Exchange
5. Enter RPI email address - description optional update
6. Tap Next in upper right
7. Tap - Sign in - enter password
   
8. Tap  - Save
9. If prompted for Duo accept
10. Go back to Settings - wait for the Success screen to process and clear on its own
11. accept permission prompt
12. Save
13. Open Mail app
14. To update email signature
    • Tap Settings
    • Scroll down to Mail
    • Scroll down to Signature
    • check Per Account - and enter signature for RPI email

To remove RPI email from iOS Mail app:

1. Tap Settings - Scroll down to Mail
2. Tap Accounts
3. Tap RPI email
4. Scroll down tap Delete Account

References

None at this time

Last Reviewed:   19-July-2022