Mobile Device - iOS using Mail app

Overview

How to configure the native iOS mail app for Exchange Online on mobile devices.

Please note:  If this is the first time you are configuring this app for your userid, you need to request access first:  Microsoft Office 365 Applications and Add-Ons

Procedures

To configure iOS Mail app:

1. Close the mail app if open
2. Tap Settings - Scroll down to Mail
3. Tap Accounts - tap Add Account
4. Tap Microsoft Exchange --
5. Enter RPI email address - description optional update
6. Tap Next in upper right
7. Tap - Sign in - enter password
   
8. Tap  - Save
9. If prompted for Duo accept
10. Go back to Settings - wait for the Success screen to process and clear on its own
11. accept permission prompt
12. Save
13. Open Mail app
14. To update email signature
    • Tap Settings from home screen
    • Scroll down to Mail
    • Scroll down to Signature
    • check Per Account (if you have more than one emailaccount setup on phone) - and enter signature for RPI email

To remove RPI email from iOS Mail app:

1. Tap Settings - Scroll down to Mail
2. Tap Accounts
3. Tap RPI email
4. Scroll down tap Delete Account

Periodically you will need to re-authenticate:

https://itssc.rpi.edu/hc/en-us/articles/7681128246285-Mobile-Device-iOS-Re-Authenticating-to-Exchange-Online-using-Mail-app

References

None at this time

Last Reviewed:   19-July-2022